LEGAL NOTICE | TERMS AND CONDITIONS OF USE

The terms and conditions set out below govern access to and use of the website [indicar página web] ] operated by BCO CONGRESS, S.L., under the trade name “BCO CONGRESOS”.

WEBSITE OWNER

The owner of this Website [indicar página web] (hereinafter, the “Website”) is BCO CONGRESS, S.L., holder of tax identification number B57764292, with registered office at c/Gremi Fusters nº 23, Postal Code 07009, Palma de Mallorca, Spain, registered with the Commercial Registry of Palma de Mallorca, Volume 2504, Folio 158, Sheet PM-69996. Wholesale-Retail Travel Agency with Tourism License AVBAL/625 (hereinafter, “BCO CONGRESOS”). The Tourism Planning and Management Service of the Mallorca Island Council is responsible for supervising said entity.

You may contact BCO CONGRESOS through the following means:

Contact telephone number: +34 938 823 878

Email address: congresos@bcocongresos.com

ACCESS TO AND USE OF THE WEBSITE

The Website is intended for attendees of the congress [indicar nombre del congreso] (hereinafter, the “User”) to facilitate accommodation bookings at BCO CONGRESOS partner hotels.

The User declares that they are of legal age (i.e. over 18 years old) and have the legal capacity to purchase the services offered through the Website in accordance with this Legal Notice and Terms and Conditions of Use (hereinafter, the “General Conditions”), which they fully understand and accept. In the event of a booking made by a minor, BCO CONGRESOS shall under no circumstances be held liable, and the minor, parents or legal guardians shall assume any resulting costs.

Use of the Website constitutes an agreement between the User and BCO CONGRESOS, whereby the User expressly accepts full and unreserved adherence to each and every one of the General Conditions published by BCO CONGRESOS at the exact moment the User accesses this portal, especially those relating to the limitation of liability of both BCO CONGRESOS and any hotel provider. Therefore, the User must carefully read the General Conditions each time they intend to use the Website, as they may have been modified since the last access. If you don't accept these Conditions, please refrain from using the website and its content.

Access to the Website is free of charge and does not require prior subscription or registration. However, some services may be subject to prior registration or purchase of a product or service published on the Website.

Upon registering on our Website, the User will have a username (their email address) and a password chosen by them, which will subsequently be communicated by email.

The User is responsible for safeguarding and keeping the password confidential, preventing unauthorized third parties from accessing it. The User agrees to be responsible for the financial consequences arising from any use of the Website through the User’s password, as well as any use of the User’s password by third parties.

Likewise, the User declares that all information provided for access to and use of the Website is true, complete and accurate, and undertakes to keep it updated in future use of the services offered on the Website.

LIABILITY AND LIMITATIONS

To the maximum extent permitted by applicable law, BCO CONGRESOS does not guarantee and shall not be held liable for:

The continuity of the Website content and/or lack of availability or accessibility of the Website or its technical continuity;

Interruptions or errors in access to the Website, as well as technical problems or failures occurring during internet connection;

The absence of errors or inaccuracies in content, services or products;

The absence of viruses or other harmful components on the Website or the server providing it;

The invulnerability of the Website and/or the impossibility of breaching the security measures adopted therein;

The reliability and/or suitability, for a specific purpose, of the published and/or supplied information;

Where applicable, the lack of usefulness, benefit or performance of the Website contents or services;

Damages caused to oneself or third parties by any person who breaches the conditions, rules and instructions established by BCO CONGRESOS on the Website or through violation of its security systems;

Any other damages that may arise from the malfunction or defective functioning of the Website or linked websites;

Direct or indirect damages, including loss of profit or consequential damages, arising from the sale of a product or service offered, which may occur due to causes beyond the control of or negligence by the service or product provider.

The User acknowledges and voluntarily accepts that use of the information published and/or supplied regarding Website products or services is at their sole responsibility.

BCO CONGRESOS makes every effort to avoid errors in Website content. BCO CONGRESOS shall not be responsible for consequences arising from errors in content provided by third parties when BCO CONGRESOS was unaware of such errors.

USER OBLIGATIONS

The User undertakes to make appropriate use of the services and contents offered by BCO CONGRESOS and not to use them for:

Carrying out unlawful activities or criminal acts contrary to good faith, morality, public order, accepted practices and/or violating intellectual or industrial property regulations or any other applicable legal provisions.

Disseminating racist, xenophobic, pornographic or terrorist-apologist content or content violating human rights.

Introducing or spreading data programs (viruses or harmful software) capable of damaging BCO CONGRESOS systems, suppliers or third-party internet users.

Transmitting usernames and passwords to unauthorized third parties. If passwords become known to unauthorized users, the User undertakes to immediately inform BCO CONGRESOS, which reserves the right to modify them to protect the service.

Making available to other users, sending by email or transmitting any content that, under applicable law or contractual obligations, the User is not authorized to transmit (such as privileged information, protected industrial or intellectual property information or confidential information).

Sending unsolicited advertising, promotional material, junk mail, chain letters, pyramid schemes or any other form of solicitation, except in areas specifically intended for such purposes.

Reproducing, duplicating, copying, selling, reselling or exploiting for commercial purposes any section of the service, use of the service or access to it.

COMMUNICATIONS

The User must contact BCO CONGRESOS through the email address indicated above. In any case, and unless otherwise expressly required by law, communications from BCO CONGRESOS to the User shall preferably be carried out electronically using the contact details provided. The User expressly accepts the use of email as a valid procedure for exchanging information and communications with and/or from BCO CONGRESOS.

PURCHASE OF PRODUCTS AND SERVICES THROUGH THE WEBSITE
6.1 APPLICABLE CONDITIONS AND AVAILABLE PRODUCTS

These general terms and conditions govern the purchase of any tourism product marketed by BCO CONGRESOS through the Website and, specifically, hotel accommodations and complementary accommodation services.

Through the Website, the User has access to information regarding different hotel providers. The User may make bookings at BCO CONGRESOS partner hotels in order to attend the congress.

Contracting services shall be governed by (i) these general conditions, (ii) the specific conditions established by the hotel provider, and (iii) the applicable regulations.

The User agrees to accept and comply with the terms and conditions established by any provider chosen by the User, including but not limited to payment of any applicable amounts and compliance with any rules and restrictions regarding availability of rates, products or services. If there are special rules or restrictions affecting specific rates, products or services selected by the User, such rules or restrictions shall be displayed before proceeding with the pre-booking.

BCO CONGRESOS acts as an intermediary in the purchase process between the User and the final accommodation service providers and shall not be responsible for the final provision of the service marketed through the Website. Hotel providers shall be responsible to the User for compliance with applicable regulations and the sales conditions of each contracted product or service.

All bookings made through our Website are automatically recorded and stored in our system. Proof thereof is the booking confirmation page, which automatically displays the booking reference number and all related details. Additionally, the system automatically sends the booking information and supporting travel documents to the client’s email address. A contact telephone number is always provided for any doubts or inquiries.

The contract for acquisition of services through the Website shall be formalized in Spanish.

6.2 BOOKING PROCESS

The booking process shall be carried out electronically through the Website following these steps:

1st: Hotel and Stay Selection: The User must select the hotel where they wish to stay, reviewing the description, availability, prices, specific conditions and any other relevant information. The User must also indicate the desired stay dates and number of guests.

2nd: Identification: The User must complete the form with identification and contact details.

3rd: Confirmation of Details: Before proceeding with payment, the User must verify purchase details (hotel, dates, number of guests, total price) and provide payment details.

4th: Payment: The User may pay for contracted products and services through the following payment methods: [pending insertion of payment methods]

5th: Booking Confirmation: Once payment is confirmed, the User will receive a confirmation email containing all details of the contracted accommodation, as well as vouchers or documents required for use. The User is responsible for checking receipt of this email and, if applicable, the spam folder.

6th: Acceptance of the General Conditions: Acceptance of the privacy policy and applicable general and specific conditions is mandatory for the purchase of any product or service.

Bookings where final clients are not identified by name shall not be considered valid, and services requested therein shall only be provided to those designated in the original booking. Test bookings shall be treated as cancellations and subject to the applicable cancellation policy.

If, for any reason, there is an error between the stay price shown by the booking system and the actual applicable price, the latter shall prevail. In such case, the User may choose between maintaining the booking by paying the correct price or cancelling it without cancellation charges applying.

6.3 PRICE

Accommodation prices are those indicated on the Website at the time of purchase. All prices are shown in euros (€) and include Value Added Tax (VAT) and any other applicable taxes, unless expressly stated otherwise. BCO CONGRESOS reserves the right to modify prices at any time, although the applicable price for each booking shall be the one published on the Website at the time of booking confirmation by the User.

The price does not include tourist taxes applicable in many destinations. Such taxes, where applicable, must be paid directly by the final client to the hotel establishment upon check-in.

6.4 MODIFICATION AND CANCELLATION OF SERVICES

After formalizing the booking, the User must review its contents in order to identify any material errors in the entered data.

Any modification or cancellation of contracted services must be requested by the User via email to [email del congreso] . BCO CONGRESOS must expressly confirm the modification and/or cancellation by email. Otherwise, the modification and/or cancellation shall not be valid and, if the User fails to appear at the beginning of the service, the cancellation policy indicated at the time of booking shall apply.

For each modification and/or cancellation request, BCO CONGRESOS shall inform the User of any applicable charges according to the conditions indicated at the time of booking.

RIGHT OF WITHDRAWAL

This is the User’s right to terminate a contract in certain cases without justification or penalty.

Pursuant to article 103(l) of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to contracts relating to accommodation services for purposes other than residential use, transport of goods, vehicle rental, food services or leisure-related services, where the contract provides for a specific execution date or period.

Accordingly, the User shall not have the right to withdraw from the contract once the booking has been made and purchase confirmed, without prejudice to the modification and cancellation conditions set out in section 6.4 of these General Conditions.

If the User expresses their intention to cancel any services contracted through this Website, the cancellation conditions indicated at the time of contracting shall apply.

INFORMATION REGARDING THE USE OF PERSONAL DATA

The information or personal data provided by you shall be processed in accordance with the Privacy and Cookies Policy. By using this Website, you consent to the processing of such information and data and declare that all information or data provided is truthful and accurate.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All Website contents, including but not limited to texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as graphic design and source codes, are the intellectual property of BCO CONGRESOS or third parties. No exploitation rights recognized under current intellectual property legislation are transferred to the User except those strictly necessary for use of the Website.
Modification, copying, reproduction, public communication, transformation or distribution, in any form, of all or part of the Website contents for public or commercial purposes is prohibited without prior written authorization from BCO CONGRESOS or the relevant rights holder.

Access to and browsing of the Website by the User, as well as access to and use of services or products offered therein, shall under no circumstances be understood as a waiver, transfer, license or assignment, in whole or in part, of the aforementioned rights by BCO CONGRESOS, except where expressly established otherwise. Consequently, it is not permitted to remove, circumvent or manipulate copyright notices or any other identifying data of BCO CONGRESOS or its rights holders, technical protection devices, digital fingerprints or any information and/or identification mechanisms contained therein.

Unauthorized use, exploitation and/or utilization of Website content, as well as any similar act resulting in infringement of intellectual or industrial property rights, shall give rise to the legally established liabilities.

LINKS TO OTHER WEBSITES
10.1 LINKS FROM THE WEBSITE TO OTHER WEBSITES

The BCO CONGRESOS Website may contain links to other websites not managed by BCO CONGRESOS. Such links are included solely for reference purposes. BCO CONGRESOS exercises no control over such websites and is not responsible for their content.

The inclusion of links to other websites does not imply that BCO CONGRESOS promotes, endorses, guarantees or recommends such websites. Links included on the BCO CONGRESOS Website are offered solely as informative references without any assessment of the content, owners, services or products offered therein. Therefore, the presence of such links shall under no circumstances constitute an invitation to contract products and/or services offered on the destination websites, nor imply any dependency relationship with BCO CONGRESOS.

BCO CONGRESOS has neither the authority nor the technical or human resources to know, control or approve all information, content, products or services provided by third-party websites linked from the Website. Consequently, BCO CONGRESOS assumes no liability whatsoever for any aspect relating to such linked websites.

However, should BCO CONGRESOS become effectively aware that activities or information accessible through such links are unlawful, criminal or harmful to third-party rights or assets, it shall act diligently to remove or disable the relevant link as soon as possible.

Likewise, if Users become effectively aware of unlawful activities carried out through such third-party websites, they must immediately notify BCO CONGRESOS so that the situation may be analyzed and, where appropriate, the access link disabled.

For the avoidance of doubt, the fact that a website accessed displays the name or logo of BCO CONGRESOS in a frame or header does not imply ownership of such website by BCO CONGRESOS. Ownership belongs to the entities identified as such on those websites.

10.2 LINKS FROM OTHER WEBSITES TO THIS WEBSITE

If any User, third party or website wishes to establish any type of link to the Website, the following requirements must be met:

Prior written authorization from BCO CONGRESOS must be obtained.

The link may only direct to the Website homepage unless expressly authorized otherwise.

The link must be absolute and complete, meaning it must direct the User to the homepage through a click and fully occupy the entire browser screen. Unless otherwise authorized by BCO CONGRESOS, the website creating the link may not reproduce the Website, include it within its own website or frame it in any way.

The website creating the link may not state that BCO CONGRESOS has authorized such link unless this has actually occurred.

In any case, BCO CONGRESOS prohibits links from websites containing unlawful, illegal, degrading or obscene materials or content, or content contrary to morality, public order, applicable legislation, generally accepted social norms, or harmful to the legitimate rights or reputation of BCO CONGRESOS or third parties.

10.3 MODIFICATION OF THE GENERAL CONDITIONS

BCO CONGRESOS reserves the right to modify these General Conditions whenever necessary to adapt them to legislative, business and/or technological changes. Updated texts shall be valid and effective from their publication on the Website or, where applicable, once notified to Users.

If any clause is declared wholly or partially null or ineffective, such nullity or ineffectiveness shall affect only that clause or the affected part thereof, while the remaining provisions shall remain fully valid.

The validity period of these General Conditions therefore coincides with the duration of their publication until wholly or partially modified, at which point the updated texts shall become effective.

COMPLAINTS, CLAIMS AND INFORMATION REQUESTS

Users may submit complaints, claims or information requests to the BCO CONGRESOS Customer Service Department through any of the following channels:

By post to the BCO CONGRESOS Customer Service Department at: Gremi Fusters, 23, Postal Code 07009, Balearic Islands (Spain).

By email to: congresos@bcocongresos.com

By telephone: +34 938 823 878

BCO CONGRESOS shall respond to received complaints as soon as possible and, in any case, within a maximum period of one month from submission.

BCO CONGRESOS shall provide the User with an identifying reference and written acknowledgment via email or SMS so that the User has evidence of their complaint or claim.

BCO CONGRESOS has official complaint/claim forms available upon request through the Customer Service Department.

APPLICABLE LAW AND JURISDICTION

These General Conditions and any relationship arising from or related to their acceptance shall be governed exclusively by applicable Spanish law and the competent jurisdiction.

However, where regulations allow voluntary submission to a specific jurisdiction, the parties expressly waive any other jurisdiction that may correspond to them and agree to submit exclusively to the courts of Palma de Mallorca, which shall have exclusive jurisdiction to hear and resolve any dispute arising from or related to these General Conditions.

Date of last modification: August 2025.